Social Media and Customer Service - A Match Made Where?

It never fails, simply cruise across Facebook, Twitter, Google+ or any number of other social media networks and you will easily find prime examples of how social media driven customer service works. The trouble is that many of these examples will prove out to be a negative for the companies that are coming into question. Without fail, a customer will get hot about some product or service and will take to their favorite social media outlet to let their dissatisfaction be known. What could be

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